Please help...if you can...
My daughter, studying in Florence for the semester has had both her bags lost by Lufthansa Airlines. After completing the lost luggage form, she (and I) have been unable to get any help from Lufthansa. It has been 5 days. Repeated calls and emails from her to the Florence Lufthansa representative have gone unanswered. My calls to US Lufthansa have resulted in repeatedly being told that they "can not do anything. It must be handled in Florence." Even after I tell them that 5 days of attempted contact in Florence has resulted in NO response. The only advice given was that she should go to the airport DAILY to check on her bags. (Might be a little difficult and costly for a student)
Does anyone have a suggestion? Is there a different way to contact Lufthansa?
I truly appreciate any help you may be able to provide.