Had a family wedding in Singapore, so booked up with Emirates. Prior to booking, i had damaged my quadracep muscle in my right knee, so was struggling to bend it. Ideally i would have loved have the front row seats, so i would have been more relaxed with the leg room, but i knew this would be a risk, and i may not get them.
So, i took the plunge, and booked business class seats. That way i could be guarenteed i would be more relaxed and less uncomfy.
The first leg from Manchester to Dubai was fine. Really enjoyed the luxury, and the leg room was perfect. However, on the way from Dubai to Singapore the plane was changed and i was switched back to economy as there wasnt enough seats in business class to accomdate everyone. They did not assist me in getting a front row seat, despite me requesting and having a business class seat. I was told to write in about the issue about my business class seat, and would be given a refund.
This was actually a rather long flight, and i was in agony, basically spent most of the flight standing up, walking around as i couldnt bend my knee for hours on end. I was in agony by the time arrived in Singapore.
The rest of the legs on my return journey were in business class and fine.
Now, when i got back i got a generic response from Emirates, without even talk of a refund my missed leg i had paid for business class. However, i dont just want one leg reimbursed, i wany my entire flight reimbursed. I paid for a level of comfort, that was almost 5 times more than economy in terms of cost. I was not given that service on all my journey. Really was horrible that i had to endure what i had. I mean had i booked economy, and then complained i wasnt given a extra leg room seat, i can understand people saying it was your own fault, but i was proactive and spent the money to look after myself. Emirates let me down.
I wouldnt buy a BMW and be happy that a few seats were missing. And i am not happy with this.
I would like advice at how to pursue this. So far Emirates havent even returned my business class ticket for the Dubai to Singapore portion of flight. On continuing to persue them they have offered me airmiles, which is of no use to me.