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online ticket (kayak.com) or agency ($50 higher than online)

Makati, Philippines
Level Contributor
37 posts
online ticket (kayak.com) or agency ($50 higher than online)

Hi,

If you were to ask, what would you prefer?

booking an air ticket online like KAYAK.COM

or

booking it tru an agency? and why?

what are the pros & cons

As per checking with our agency here, they're $50 higher than online and we are 5 travelers.

Thank you so much.

Seattle, Washington
Level Contributor
10,627 posts
97 reviews
1. Re: online ticket (kayak.com) or agency ($50 higher than online)

Neither. Is there a reason you aren't just booking directly through the airline?

New York
Level Contributor
250 posts
15 reviews
2. Re: online ticket (kayak.com) or agency ($50 higher than online)

The $50 could also mean difference in fare conditions for the ticket. Check is the "fare basis code" is identical or not in both instances. Also, is there any reason, you are not booking directly with the airline?

Sydney, Australia
Destination Expert
for Sydney, Bargain Travel, Food and Travel
Level Contributor
19,623 posts
58 reviews
3. Re: online ticket (kayak.com) or agency ($50 higher than online)

Kayak are a meta search site, so they themselves do not sell anything

Portland, Oregon
Destination Expert
for Air Travel
Level Contributor
22,579 posts
6 reviews
4. Re: online ticket (kayak.com) or agency ($50 higher than online)

Kayak are a meta search site, so they themselves do not sell anything

====

Actually Kayak do now do bookings. Look for "Kayak" as one of the options on their search results. It comes with "Support provided by XYZ" meaning you're agreeing to Kayak T+Cs but then dealing with a third party.

justmyownopinion, the best thing to do is book directly with the airline. If that's not feasible then use a reputable full service travel agent.

Avoid online bookers, including any "Kayak" booked deals, which look doubly dangerous.

Singapore, Singapore
Destination Expert
for Food and Travel
Level Contributor
3,775 posts
247 reviews
5. Re: online ticket (kayak.com) or agency ($50 higher than online)

not sure how it works in Philippines but in Singapore travel agents or even the airline charge a fixed service fee in booking the ticket. If you can get the same fares from the airline online better for you to book online to save the service fee, unless it is a complicated itinerary.

Most sites like Skyscanner or Kayak will direct you to another 3rd party booking sites which I would strongly advise not to use, but do check that there may also be a less obvious link that would redirect you to airline sites to book. I used Yapta.com which is based on Kayak search engine and it usually show the first 2 links which may not be the airline site but below it you can click to see more including the airline.

Sydney, Australia
Destination Expert
for Sydney, Bargain Travel, Food and Travel
Level Contributor
19,623 posts
58 reviews
6. Re: online ticket (kayak.com) or agency ($50 higher than online)

Ah ok, didn't know that. So they're basically piggybacking. Nice one USBT

Edited: 12:32 am, August 21, 2014
Makati, Philippines
Level Contributor
37 posts
7. Re: online ticket (kayak.com) or agency ($50 higher than online)

Thank you so much for all the information. I'll be booking directly through the airline.

Is it better to book to their airline directly online or tru their office (it is still $50 cheaper if through online than tru their office).

The reason why im asking is, just in case something happen and change of plan is needed, would it be harder to get support if tickets were both online than tru their office here.

thank you

Corpus Christi...
Destination Expert
for Corpus Christi
Level Contributor
3,861 posts
73 reviews
8. Re: online ticket (kayak.com) or agency ($50 higher than online)

As far as service/support from the airline is concerned, it matters not whether you book from their website or through a human being at their office as long as there is no middle man (third party) involved.

Leeds, United...
Destination Expert
for Leeds, Bradford
Level Contributor
13,133 posts
195 reviews
9. Re: online ticket (kayak.com) or agency ($50 higher than online)

justmyownopinion it's just my own opinion, but if it were me I'd book direct with the airline involved.

10. Re: online ticket (kayak.com) or agency ($50 higher than online)

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