In any case I contacted the insurance company affiliated with my credit card, which offered delayed baggage insurance and was told I could purchase up to $1000 worth of personal items - and they outlined the paper work / receipts I would need to make the claim.
Much to my shock my claim was turned down because my baggage was pooled with my travelling companion by the Aer Lingus check in attendant. This occurs frequently at check in, when the attendant tags the bags and puts all of the receipts onto one boarding pass (common with familys) Pooling can only occur when two or more people are on the same reservation – which was the case – we were two. I was able to provide the ticket receipt, and boarding passes, which documents all of the things I discuss.
Apparently my name has to be on my baggage receipt, which is not possible because my bag was pooled with my travelling companion. Between the two of us we had two checked bags. My companions boarding pass stated she had 2 X 20 kgs
(Including the receipts with her name on both) My boarding pass stated that my baggage was pooled - so no receipt was provided. Because I do not actually have a baggage receipt with my name - although the boarding pass indicates my bag was pooled - they are claiming I did not have a bag!!!
Most of the receipts that the insurance company asked for indicates to me that they work in tandem with the air line industry – asking for paper work that the airline industry can produce – such as receipts, boarding passes, baggage tickets, tracking forms etc. Why would they ignore or not acknowledge pooling and how it works given it is frequently done? Does this mean that any one who has a pooled bag is not covered? If that is the case – the general public needs to know this and this should be stipulated in their policies.
Do I have any recourse in this situation?