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Thomson - Flight Extras - cant log in

WEST MIDLANDS
posts: 367
reviews: 1
Thomson - Flight Extras - cant log in

Hi, can anyone help me please. I made a booking direct on Thomsons website yesterday (flight only). I have been since trying to log into my 'flight extras' but it keeps telling me incorrect ref, surname, departure date. I know all of these are correct so not sure why it isnt letting me in. My friend also booked yesterday just after me and she can log into hers fine.

Never flown with Thomson before so not sure if this is the norm or ive just been unlucky?!

8 replies to this topic
Reading, United...
posts: 319
reviews: 88
1. Re: Thomson - Flight Extras - cant log in

It might possibly take up to 24 hours to appear on there ... Your reference should only be numbers.

Devon, United...
Destination Expert
for Puerto Plata, Dominican Republic
posts: 29,662
reviews: 8
2. Re: Thomson - Flight Extras - cant log in

BLONDIEWestMidlands

You usually cant log onto the Flight Extras until after 24 hours after booking holiday/flight.........your friend must have been lucky to have her details loaded.

Angie.

WEST MIDLANDS
posts: 367
reviews: 1
3. Re: Thomson - Flight Extras - cant log in

hi guys, it has been over 24hours now and still not working... ref is only numbers

Sheffield, United...
posts: 53
reviews: 1
4. Re: Thomson - Flight Extras - cant log in

Try API Login at the top of Thomsons web page. We have flight only and can only log in this way.

HTH

WEST MIDLANDS
posts: 367
reviews: 1
5. Re: Thomson - Flight Extras - cant log in

Just tried, that doesnt work either. Its getting annoying now!!

Devon, United...
Destination Expert
for Puerto Plata, Dominican Republic
posts: 29,662
reviews: 8
6. Re: Thomson - Flight Extras - cant log in

BLONDIEWestMidlands

If you are on Facebook try the media team on there by sending them a PM with your booking reference, they normally sort out peoples problems.

https://www.facebook.com/Thomsonholidays

Angie.

Surbiton
posts: 1,813
reviews: 76
7. Re: Thomson - Flight Extras - cant log in

Are you using the flight reference or the booking reference? If it's the same as for holidays, it has to be the former.

WEST MIDLANDS
posts: 367
reviews: 1
8. Re: Thomson - Flight Extras - cant log in

I only have one reference number, its a 7 digit number starting with a 2.

Thanks Angie, will give that a go.

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