Dear sir /madam.
My complaint goes way back to 2009 on a return flight from Cayo coco Cuba. We departed the uk from Manchester on nov 1st 2009 and were due to return on 15th nov 2009, however we were delayed by a day on our return due to tech difficulties and various other reasons one of which we were informed by air crew was that the pilot was not in a position to pilot the plane for our return to the uk. I do not wish to say why here but Thomas cook know the reason) Well I know all this took place in nov 2009 ,and it might seem a long time ago now, however I did complete a customer Relations form (Of which I have a photo on my computer, and incidentally I submitted to Thomas Cook as evidence of my claim for compensation. They replied and asked me to provide.
A) YOUR TOUR OPERATOR INVOICE.
B) YOUR AIRLINE TICKET.
C)YOUR BOARDING PASS.
Now i ask you is it reasonable to expect me to have kept these documents from 2009? They will surely have details of the flight manifesto and passenger details.
The letter which I have recently received from a Danielle Walker Customer Relations Thomas Cook one passage went as follows:
Once I have received the required documents confirming that you travelled on the flight. I will be able to process your claim. I look forward to hearing from you.
Incidentally I booked the holiday on line so I did not use a high street shop.
So please tell me what I need to do to resolve this situation. I want to keep away from courts and these firms that chase it up for you as i would prefer to sort this out myself. Please Thomas cook assist me with this claim. They will have all the information on record that I lack!