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Bristol – Zakynthos TOM6532 11th July 2014.

Ebbw Vale, United...
Destination Expert
for Santa Eulalia del Rio, Ibiza
posts: 1,793
reviews: 102
Bristol – Zakynthos TOM6532 11th July 2014.

Has anyone successfully claimed compensation under the EU delayed flight regulations? Is it worth trying?

On Friday 11th July 2014 we were on flight TOM6532 from Bristol to Zakynthos (aircraft GBYAW Boeing 757-200). We departed Bristol on time at 14:25. I was sat in seat 7A on the left hand side of the aircraft. About 45 minutes into the flight I noticed that the sun was now on my side of aircraft having been on the otherside of the aircraft since takeoff. As I was mentioning this to my wife the pilot came on the PA to make an announcement. He said that after leaving Bristol the aircraft developed a fault with one of it’s speed indicators and although he had many backup systems that would allow him to continue to Zakynthos, the company had instructed him to return to Bristol and he would give us more details when we landed. We landed back at Bristol at 16:05. The pilot came into the cabin and addressed us over the PA system. He explained that a speed indicator had failed but they had 4 or 5 backup systems and could have continued to Zakynthos but the aircraft would then have had to stayed on the ground there until it was repaired. He went on to say that the company did not want this for operational reasons, as the aircraft would be stuck in Zakynthos overnight, as we were due to land at 19:55 (Greek time) and the airport was due to close within 2 hours of our arrival time (the airport only operates sunrise to sunset). He than went on to say that we would be taken to hotels and flown out at 08:00 the next morning with the same crew and different aircraft. On arrival in Zakynthos the next day at 13:15 (Greek time) we were given letters that stated we were 17 Hours and 17 Minutes late due to a “technical” problem and we could use the letter to claim on our holiday insurance.

On returning to the UK I used flightradar24 and noticed that we were just south of Brussels when we turned and our plane remained in Bristol until 02:36 the next morning when it flew to Palma. Our second aircraft was ferried from Birmingham landing at Bristol at 02:14 (aircraft GBYAT).

If anyone else was on this flight please PM me.

9 replies to this topic
Leyland, United...
Destination Expert
for Playa Blanca
posts: 22,349
reviews: 42
1. Re: Bristol – Zakynthos TOM6532 11th July 2014.

I doubt anyone that's contacted Thomsons about it would even have a reply yet (let alone compensation, and there's a fat chance of that in 2 weeks lol).

Ebbw Vale, United...
Destination Expert
for Santa Eulalia del Rio, Ibiza
posts: 1,793
reviews: 102
2. Re: Bristol – Zakynthos TOM6532 11th July 2014.

Sorry LeylandSunaddict, I was wondering if anyone had successfully made a claim against any UK operator.

Edited: 7:05 am, July 27, 2014
UK
posts: 43,555
reviews: 89
3. Re: Bristol – Zakynthos TOM6532 11th July 2014.

Of course, thousands of people have including the recent court case that essentially meant that no technical reasons were counted as extraordinary.

If you go to moneysupermarket dot com there are pro forma letters there you can use to claim.

Should be an open shut case but many of three operators persist in refusing claims and them you can either take them to small claims court or use a NWNF company that specialise in these cases and fake about 1/3 of the award.

UK
posts: 43,555
reviews: 89
4. Re: Bristol – Zakynthos TOM6532 11th July 2014.

Of course, thousands of people have including the recent court case that essentially meant that no technical reasons were counted as extraordinary.

If you go to moneysupermarket dot com there are pro forma letters there you can use to claim.

Should be an open shut case but many of these operators persist in refusing claims and them you can either take them to small claims court or use a NWNF company that specialise in these cases and fake about 1/3 of the award.

UK
posts: 43,555
reviews: 89
5. Re: Bristol – Zakynthos TOM6532 11th July 2014.

Take not fake ... Perils of typing on a mobile phone

Leyland, United...
Destination Expert
for Playa Blanca
posts: 22,349
reviews: 42
6. Re: Bristol – Zakynthos TOM6532 11th July 2014.

Plenty have whitcop, although not all without a good deal of patience, politeness and hard work.

Ebbw Vale, United...
Destination Expert
for Santa Eulalia del Rio, Ibiza
posts: 1,793
reviews: 102
7. Re: Bristol – Zakynthos TOM6532 11th July 2014.

Thomson paid up in full today for the July delay on this BRS - ZTH flight.

Bristol, England
posts: 999
reviews: 20
8. Re: Bristol – Zakynthos TOM6532 11th July 2014.

Well, you got a result, even if you did have to wait 6 months. If you plan to fly to Zakynthos again next summer, you'll have another option. I had an email from Bristol Airport yesterday saying that EasyJet will be flying from Bristol to Zante (Zakynthos) once a week from mid-May 2015.

Edited: 8:52 am, December 11, 2014
Ebbw Vale, United...
Destination Expert
for Santa Eulalia del Rio, Ibiza
posts: 1,793
reviews: 102
9. Re: Bristol – Zakynthos TOM6532 11th July 2014.

Yes I saw the easyjet announcement on a forum board. Flights are on a Wednesday I think. Although it's only once a week it's a great start

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