We have just been told by Air Asia that our return flight from Langkawi to Kuching (Aug 2014) has been suspended. We are travelling with a family of 4 from the UK, so this is extremely inconvenient. We have tried to get on the live chat, but once we get a response after waiting over 60 minutes each time, the guy on the other end does not respond to the query, and we get timed out after 10 minutes. This has happened twice, so we decided on emailing, and after acknowledging the email and asking us to wait for a response, we hear nothing. All our hotels and flights have been preplanned, so we are not sure what to do. The offer of a full refund is useless, as it is a return flight.
Anyone else have such poor experience with Air Asia?