We have now returned from our trip and are very glad that the resort was nice. Our pre-travel experience was less than satisfactory. The travel agent and the booking agent were both negligent in dealing with details of our trip and left me feeling very anxious upon arriving at the airport. I wasn't sure if this trip was going to happen or not. The faults were as follows: (1) travel agent did not book when requested-this resulted in extra charges to our whole group, (2) Air Canada vacations changed the flight time which resulted in our group losing a half day of our vacation-Air Canada did not inform us or travel agent, it was discovered by one of the people travelling with us, (3) we were over-charged by a $1,024 and not re-imbursed in a timely fashion-resulted in myself having to incurr interest charges for two months.
Travel agent blamed Air Canada and Air Canada blamed travel agent. Very unprofessional on both sides. (4) Our credit card was debited without approval from us on a second charge. Travel agent seemed unable to help or unwilling and when I contacted Air Canada Vacations on my own was only sent standard form letters.
The client is left with no way to express their concerns or get their money back. I will not be using Air Canada Vacations or the travel agent again and will be letting as many people know as possible about my bad experience.
I could have booked this whole trip myself and not had any of the problems that I encountered. Very displeased customer. Both the travel agent and Air Canada Vacations need to look at their procedures. Air Canada needs to stop doing bait and switch on times and dates of travel. People work hard to go on vacations and don't need the added stress of dealing with a company that has no customer service.
I know there will be no satisfaction on my end because of this ordeal but wanted someone to not the problems we faced and hopefully improve your procedures so that other travellers don't have to deal with the total lack of customer service.