We traveled in December for Xmas. We gate checked our stroller, and when we arrived in DFW for our connection it was broken. The gate agent apologized, acknowledged that the baggage handlers had broken it, and told me that AA would take care of it. When I landed in Denver I tried to file a claim in the baggage office. The AA employee refused to take my claim or help me. He just said "call AA." Then we realized that $200 worth of Xmas gifts had been stolen out of our suitcase as well. When I called AA they said they wouldn't help me because I didn't file a claim right away, even though I tried to and they wouldn't take my claim at the airport. In the six weeks since this happened I have spent countless hours on hold with virtually every department of AA and still have not spoken with a live human being who has apologized for all of their mistakes or been able to help. They sent me a check for $40 when our total loss was $500. Any suggestions for who else I could contact? I refuse to give up this battle. Their system is obviously set up to wear people down so they just give up as it takes hours and hours on hold to even get someone in consumer affairs to answer the phone. This is so frustrating and wrong.