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Problems with checking in online with Easy jet

sheffield
posts: 42
reviews: 4
Problems with checking in online with Easy jet

Has anyone else had a problem checking in online with Easy jet - when I click on check in all passengers I am directed to 'download Adobe Reader ( which I have already) I have down this and also rung customer services who advised me to go through Firefox - I have done this but it makes no difference. I cannot get past " download Adobe Reader thank you for any help.

58 replies to this topic
Surbiton
posts: 1,123
reviews: 26
1. Re: Problems with checking in online with Easy jet

I've just looked at my booking (though it's too early for me to check in).

At the bottom of the list of passengers, it says: "Our boarding passes are delivered as PDFs that you can save or print. If you do not have a PDF viewer go here.", the last two words being a link.

Which suggests that you clicked the link, making EJ think that you want a PDF viewer.

Try starting again, but ignore that link.

sheffield
posts: 42
reviews: 4
2. Re: Problems with checking in online with Easy jet

Thanks for your reply but i have seen that link and ignored it and gone straight to the check all passengers. thanks for trying to help

Surbiton
posts: 1,123
reviews: 26
3. Re: Problems with checking in online with Easy jet

That's ok, I'm sorry I couldn't help you. Unfortunately, I can't get past that screen because I can't do OLCI until next week.

Phoenix, AZ
posts: 7,772
reviews: 180
4. Re: Problems with checking in online with Easy jet

Something else to think about is that many PDF's are Acrobat version-specific. If you have an older version installed, the PDF in this case, might require a more recent version - though that is usually shown as a pop-up AFTER the download, when you go to view. Also, I was not clear if you availed yourself of the offer to download and install the Acrobat Reader offered. If you did, then that should cover PDF versions.

Also, you might want to try another browser, just in case. Usually, my Chrome (on a PC) is very good, but for a few sites, I need to access them via IE, to everything to work properly, or vice-versa.

Good luck,

Hunt

Bingley, United...
Destination Expert
for Edinburgh
posts: 26,941
5. Re: Problems with checking in online with Easy jet

Save the pdf then open it

sheffield
posts: 42
reviews: 4
6. Re: Problems with checking in online with Easy jet

Thank you I did download the offered version of Adobe and also installed and used Firefox as their customer services suggested. I have two weeks to go so will keep trying . Thanks for trying to help.

sheffield
posts: 42
reviews: 4
7. Re: Problems with checking in online with Easy jet

I can't get past the download Adobe page to get to the pdf file. Thanks though

London, United...
posts: 123
reviews: 9
8. Re: Problems with checking in online with Easy jet

Someone on Flyertalk had the same problem and ended up tweeting EasyJet who emailed a direct link to the boarding passes.

Spain
posts: 1
reviews: 7
9. Re: Problems with checking in online with Easy jet

I am having the same problem. I cannot check in on line, I installed adobe reader, then Firefox, neither help. What can I do? I have to check in online but it is impossible

sheffield
posts: 42
reviews: 4
10. Re: Problems with checking in online with Easy jet

I sent my details to my son in London and he sent me my boarding passes. He didn't tell me what he did. I emailed Easy Jet on Friday and have had no response as yet. Did you phone customer services? It was them that told me to install Firefox. Best of luck - let me know how you get on.

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