I traveled to Japan with my girlfriend on November 1st, from San Francisco to Tokyo. Unfortunately, that happened to be the day of the shooting at LAX. As you might imagine, flights got off track and there was a flurry of rescheduled and canceled flights. Originally, we were to fly with Malaysia Airlines but they rescheduled the flight until the next day due to all their employees going home and not returning, save one poor girl.
We didn't want to stay in LA, we wanted to get as much time as we could out of Japan. So, we called around to other airlines looking for something sooner but affordable. We lucked out with ANA, who quoted us $950 a person. We hadn't asked for a refund from Malaysia Air yet, so we got a confirmation number and eventually got things squared away.
We arrived at the ANA desk at around 10PM, having flown into LAX at 9.30AM. We gave our confirmation number, paid $1901.30 and received our tickets. The night manager on duty, was the only one who can process a credit card counter-side, so I believe every thing after this point would be her responsibility.
We got in the security line only to be called back to the ANA counter after five or so minutes. We were told there was a mix up with tickets and please sign here and here (for anyone not familiar with buying a ticket counter-side, as I was, there are three or four signatures needed for each ticket). They gave us the new ticket and hustled us through the security checkpoint. Upon arriving at our gate, there was the ticket agent we had previously dealt with, along with another ANA rep. Once again, they had messed up, the itinerary was wrong. Again, we signed the paperwork and, again, we were given a new ticket. Our plane took off around 1AM, November 2nd, about 12 hours earlier than our original Malaysia Airlines flight.
We went on our trip and it was amazing.
Got home and saw a double charge on my credit card. Had AMEX investigate but they sided with ANA because they had two separate receipts with my signature on them. Looking at the receipts, they are both my signature, but the time stamp is almost 30 minutes apart. And the first one is swiped while the second one is manually entered. So, while we were told we were resigning for renewed tickets, we were being bamboozled.
That's $1900 we were swindled and I don't even know why. I did get ahold of ANA's nighttime manager at LAX - though not the one I encountered on November 1st - who had an extreme case of cognitive dissonance. According to her, there is no way we could have left the counter with two tickets and only paid $1900 because everything is automated, yet she then goes on to say we were called back to the counter, explained there was a pricing error and readily ponied up another $1900. Even though the 30 minute difference on the receipts would put the second signing at the gate. Even though the second receipt is manually entered (in my industry, in California, saving card numbers is a big no-no). Even though I never could imagine a situation where I'd pay - or be able to afford - $1900 to gain 12 hours of vacation.
Since there are two signed receipts, AMEX has determined everything was valid (I thought they were my credit card company, I guess not). ANA has a very different story were we all held hands and set fire to money.
I did email their corporate office and got a canned response about how they are looking into it. That was over a week ago. I feel like I have been silent too long so now I am hear to tell you DON'T TRUST ANA. They stole my money, lied about it, and, now, refuse to even acknowledge the situation.
Was quoted $950 per ticket for two people. Paid $1901.30 at the counter in the LAX airport and got two tickets. Using my previous card authorization, manually entered my credit card information, and had me sign another receipt under the guise of wrong itinerary thirty minutes later.