Does anyone know if the computers at MAS Enrich Melbourne really have crashed ten days ago and are still out? We have been trying to gain a simple upgrade with accrued points plush cash for a return trip to Penang since January 7 without success. Emails aren't answered and phone calls are a nightmare. If you can fluke through to speak to someone they use the increasingly unlikely crashed computer excuse. No information on MAS website, Facebook or Twitter. Does anyone know any senior person at MAS or have any suggestions that can help us resolve tbis nightmare?