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Sunwing Airlines - Don't do it!

St. Catharines
posts: 1
reviews: 11
Sunwing Airlines - Don't do it!

We just booked a trip with Sunwing to Mexico over the Christmas holidays and although the property was nice, the flight there and back was a nightmare. We signed up for trip alerts and didn't receive any but one that said they were ontime. Instead they were 4 hours late leaving Toronto and did not notify or communicate this to anyone until 15 minutes before when we were supposed to board. They made us wait for over an hour for a voucher for Lunch and then we got $5, which doesn't buy much more than a coffee at Pearson International. We paid for Premium seats because we had heard the seats were tight and then ours seats were double booked. We were worried about lost bags and went with carry on. When we arrived there were people that had lost luggage, I felt especiaily sad for this young teenage girl who was in tears on the bus ride to the resort. Coming home was no better. Web check in wasn't even offered on the way back Delays again coming home and the sign at the gate continued to read on time, even though they were not. They forced us to check our bags or pay several hundred dollars to carry them on even though we had less then when we went down and the bags were standard carry size for any other airline. We arrived so late that we had to pay for a hotel stay at the airport when we got back. On the 7.5 hour flight down we had one drink service that happened 3.5 hours after we boarded. First and last time flying with Sunwing. You couldn't pay me to fly with them ever again.

15 replies to this topic
Burlington, Canada
posts: 2,565
reviews: 29
1. Re: Sunwing Airlines - Don't do it!

Sorry to hear of your bad experience on the flights there and back. Hopefully you had a nice time while in Mexico. Charters aren't what they used to be.

Denver, Colorado
posts: 736
TripAdvisor Staff  What's this?
2. Re: Sunwing Airlines - Don't do it!

Hi mippel,

Welcome to the forums! We have since moved this topic here to the Air Travel forums where it will likely be more visible to others researching this airline. Thanks for sharing your experience and participating in the forums!

Best regards,

Louise

TripAdvisor Support Team

Toronto, Canada
posts: 5,048
reviews: 31
3. Re: Sunwing Airlines - Don't do it!

Not surprised by your review. There are 7 pages of similar type comments in this thread:

tripadvisor.com/ShowTopic-g1-i10702-k5462033…

Calgary, Canada
posts: 2,927
reviews: 44
4. Re: Sunwing Airlines - Don't do it!

You have to have been brain dead over the last few years in Canada, to not have heard the complaints about Sunwing.

Also there was terrible weather in Toronto over Christmas, wasn't there?

B.C.Canada
Destination Expert
for Riviera Nayarit
posts: 8,083
reviews: 67
5. Re: Sunwing Airlines - Don't do it!

Calgary Alberta Almost Riot , made big news in Canada with Sunwing Hugh delays..and how their Customer service is.

Ontario, Canada
posts: 389
reviews: 19
6. Re: Sunwing Airlines - Don't do it!

Sorry to hear about your experience! How awful! Have heard similar experiences from friends. Also, have had some nasty charter experiences, which is why we now only fly Business Class - usually AC. Consider spending more on your next flights. It really does make a difference.

posts: 1
reviews: 5
7. Re: Sunwing Airlines - Don't do it!

Also having a bad experience with Sunwing. Our 6am flight to Holguin has been delayed to 6pm, 8pm, 11:05 pm, 11:40pm and now, we're at 1:20am, almost 24 hours late, and who knows what further delays will come. We're missing precious beach time and no one can provide us with any reason as to why we keep getting delayed. There is no customer service available on weekends apparently, so really we're at their mercy. This is our first time booking an all-inclusive vacation, and we are very disapointed. I would caution anyone considering Sunwing. Delays can happen, but this is ridiculous and unacceptable. However, there's not much we can do about it- they have our money!

Avoca, Australia
Destination Expert
for Rusutsu-mura
posts: 2,433
reviews: 9
8. Re: Sunwing Airlines - Don't do it!

You can read or add to the reviews on this airline here:

www.airlinequality.com/Forum/sunwings.htm

Edited: 8:13 pm, January 12, 2014
Winnipeg Canada
Destination Expert
for Winnipeg
posts: 3,801
reviews: 253
9. Re: Sunwing Airlines - Don't do it!

Sorry to hear of your bad experience. I had a flight with them last year to PV . It was fine and on time .

10. Re: Sunwing Airlines - Don't do it!

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Removed on: 2:05 am, January 22, 2014
 
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