We flew to Heathrow, London on 2Dec13, 2105hours ( QR 941 ) from Singapore, transiting in Doha. My elder daughter left her favorite winter jacket in overhead compartment of this flight. When we discover this, we were about to board the plane for the 2nd leg of the flight from Doha to London. We were at a lost of what to do.
When we arrived at Heathrow, London, we approach the Qatar Airways counter at Terminal 4.
We were told by Inam, to email to Found Property Central Office (firstname.lastname@example.org )and cc toLHRLLQR@uk.qatarairways.com.
We were very grateful for his assistance.
The email regarding the lost jacket was sent with much anticipation.Within 24hours, we received an email reply from Douglas D. Dulay ( Baggage Services Supervisor - Doha Hub ) informing us that the airline have received the claim on their lost and found website.We were very impressed by Qatar Airways' efficiency. Douglas reassured us that the matter will be looked into thoroughly and as soon as their investigation is completed, we will received an update. We were elated as this winter jacket meant so much to her.
In less than a day, we received an update from Darshini Hettiarachchi, Found Property Central Office, Baggage Services Agent- Doha Hub. We were told that the article has been found in Doha and they would forward it to Heathrow.
Shortly after which, we received another email update from Aaron B. Handumon ( Baggage Services Agent, Found Property Central Office, Baggage Services - Doha Hub ) informing us that the item will be placed in a box and will be forward under rush tag QR001532.Reading the emails sent out by various parties made me see that they are highly trained professional who worked very well as a train. They also understands their passenger's need.
I am writing this to say *no words* can describe how grateful we are to the Qatar Airways and all who helped in one way or another in helping us get back the jacket.Yes,this is my family's 1st time but it surely won't be our last !
We would also spread the word of the outstanding service standard of your esteemed airlines to our friends and relatives. Thanks Heaps.