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Qatar Airlines

Level Contributor
5 posts
17 reviews
Qatar Airlines

We flew to Heathrow, London on 2Dec13, 2105hours ( QR 941 ) from Singapore, transiting in Doha. My elder daughter left her favorite winter jacket in overhead compartment of this flight. When we discover this, we were about to board the plane for the 2nd leg of the flight from Doha to London. We were at a lost of what to do. 

When we arrived at Heathrow, London, we approach the Qatar Airways counter at Terminal 4. 

We were told by Inam, to email to Found Property Central Office (fpco@qatarairways.com.qa )and cc toLHRLLQR@uk.qatarairways.com. 

We were very grateful for his assistance. 

The email regarding the lost jacket was sent with much anticipation.Within 24hours, we received an email reply from Douglas D. Dulay ( Baggage Services Supervisor - Doha Hub ) informing us that the airline have received the claim on their lost and found website.We were very impressed by Qatar Airways' efficiency. Douglas reassured us that the matter will be looked into thoroughly and as soon as their investigation is completed, we will received an update. We were elated as this winter jacket meant so much to her. 

In less than a day, we received an update from Darshini Hettiarachchi, Found Property Central Office, Baggage Services Agent- Doha Hub. We were told that the article has been found in Doha and they would forward it to Heathrow. 

Shortly after which, we received another email update from Aaron B. Handumon ( Baggage Services Agent, Found Property Central Office, Baggage Services - Doha Hub ) informing us that the item will be placed in a box and will be forward under rush tag QR001532.Reading the emails sent out by various parties made me see that they are highly trained professional who worked very well as a train. They also understands their passenger's need. 

I am writing this to say *no words* can describe how grateful we are to the Qatar Airways and all who helped in one way or another in helping us get back the jacket.Yes,this is my family's 1st time but it surely won't be our last ! 

We would also spread the word of the outstanding service standard of your esteemed airlines to our friends and relatives. Thanks Heaps. 

Liverpool, UK
Level Contributor
13,563 posts
23 reviews
1. Re: Qatar Airlines

Glad it worked out - I probably wouldn't have even bothered trying and just put it down to my own fault for not checking before getting off the plane.

Shows you that excellent customer service still exists.

Fredericia, Denmark
Destination Expert
for Bentota, Beruwala, Sri Lanka
Level Contributor
37,515 posts
7 reviews
2. Re: Qatar Airlines

Surprisingly good service from the ground staff at DOH.

Level Contributor
5 posts
17 reviews
3. Re: Qatar Airlines

Yes, excellent customer service still exist and it really made my day !

4. Re: Qatar Airlines

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Removed on: 1:05 am, December 13, 2013
Level Contributor
5 posts
17 reviews
5. Re: Qatar Airlines

People like them made a huge difference in our lives

Level Contributor
3,851 posts
18 reviews
6. Re: Qatar Airlines

The excellence of a company hinges on their staff. All have good ones and others. You were lucky your email got picked up by a staff member who is interested in doing a good job. It may be very different another time.

leeds, uk
Destination Expert
for Leeds
Level Contributor
2,457 posts
360 reviews
7. Re: Qatar Airlines

i've flown qatar, and i agree their service is brilliant

apart from the plane food :P

however... HUGE difference from the experience i had with emirates!!

Well done Qatar

London, United...
Level Contributor
20,600 posts
23 reviews
8. Re: Qatar Airlines

Good for them. I also probably would have assumed it lost and not bothered. Just goes to show really.

Level Contributor
13,181 posts
55 reviews
9. Re: Qatar Airlines

I must be getting jaded. I read this post expecting the big BUT......and then a complaint......

Good for you for following up and good for Qatar for getting your jacket back to you.

Just goes to show, it never hurts to ask and sometimes things work out just the way we would like them to.

Lovely to read a positive story that ended well.

Hanoi, Vietnam
Level Contributor
364 posts
26 reviews
10. Re: Qatar Airlines

Like evamelb I was waiting for the BUT........

Unusual to read a post of this nature these days, good work Qatar!