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AA Delayed Flight Vouchers

South Yorkshire
posts: 2
reviews: 2
AA Delayed Flight Vouchers

Received compensation in vouchers for a delayed flight with American Airlines. The company policy states that the vouchers can be used on:

"Airfare on American Airlines/Eagle/Connection, codeshares, and oneworld itineraries where AA is the international/"governing" carrier"

Can anyone shed any light on what this actually means. There are flights on AA website that say "operated by British Airways". Do these fall under the coverage of the vouchers.

It seems they make it all as clear as mud to confound you in the web of T&C's that seem to contradict in every sentence.

4 replies to this topic
Toronto, Canada
posts: 4,624
reviews: 32
1. Re: AA Delayed Flight Vouchers

If it is operated by British Airways, it is a BA flight and not governed by AA. The BA flights are codeshares and everything about them is controlled by BA.

Fortaleza, CE
posts: 6,627
reviews: 344
2. Re: AA Delayed Flight Vouchers

Contradict in every sentence? That seems far-fetched and you don't give examples, but that's beside the point. How about simply saying you're not sure what the one sentence means, and you'd like clarification here (rather than calling the airline). Fair enough. We all often ask for clarification of such things You seem to have received your answer. Your beef isn't with all of the terms and conditions (or if it is, then concentrating on this for now seems a good strategy). If you're still not sure, or want someone to back up what was stated above, I'd call the airline. It's what they say that counts.

Edited: 5:45 pm, December 12, 2013
Madrid
posts: 2,615
reviews: 7
3. Re: AA Delayed Flight Vouchers

Call American Airlines reservations,they will advise you,and make bookings for you.After that,you have the choice of posting the vouchers to the AA service center in Madrid,or visiting the AA ticket desk at T3 LHR,where the very helpful lady will issue your e-ticket.

Normally you can use vouchers for full or part payment for AA flights,and sometimes an AA ticket for a codeshare on BA,where you are on an AA flight number on a BA aircraft.

Motherwell, United...
posts: 1,129
reviews: 6
4. Re: AA Delayed Flight Vouchers

We had AA vouchers as our flight to GLA from Chicago was overbooked and we managed to use some on BA to Athens no problem.

Regards

Jim

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