Recently flew from Vegas to Reno on SW. The plane looked ancient at the gate. I could see rust on the tail. We went out to the runway and the breaks sounded awful, like car brakes when they need attention, squealing and gripping. We got out there and at the last minute, headed back to the gate. An engine light went on in the cockpit.
They said it was not critical but had it fixed. We were at the gate for a while as this happened. Again we went out onto the runway and again, they cancelled takeoff last minute. This time another different indicator was on. Something about the brakes.
This is not a rant about Southwest. This is to congratulate their transparency and decision to unload the plane and put us on a different one. It was a logistical pain for their staff, inconvenienced everyone on the plane, but nobody cared. Being an hour or two late is better than dying in a plane crash. The Pilot apologized for the delay, said safety is the top priority and everyone applauded. They also gave us vouchers against future travel.
Very pleased with Southwest.Edited: 11:39 am, November 01, 2013