Following the cancellation of a flight from London, Gatwick to Edinburgh on disembarking from an overnight flight from Orlando, the flight home to Edinburgh was cancelled. This followed delays on the outbound flight from Edinburgh to London, Heathrow. (The result of this delay was that we missed our connection to Washington). I wrote to BA over a week ago (Royal Mail's tracking system showed that the letter was delivered 1 week ago).
Any suggestions for getting BA to at least acknowledge receipt (and provide some indication of when a substantive response will be made) would be greatly appreciated.