So stupidly I booked with Edreams to go on a flight to China. I had all the extras they charged and it came to £566 for a one way. I then thought I had booked it. But then received an email stating there had been an error with my booking. I emailed them back with the email they gave me and didn't hear back from them.
I found many bad reviews, I should have checked before hand. I rang my bank to cancel the pending transaction because of the error report email. I then checked two days later Edreams had sent the transaction again, even after I cancelled it, and took the money - £566.
So, it was about 5pm when I found they had taken the money the second time. I got really mad and looked at more reviews of people saying they couldn't get refunds etc.
After I followed there procedures 4 days earlier by emailing them and not getting a response, I crawled the internet looking for every email address I could find in relation to edreams. I must have emailed 30 people insisting they got back to me. I also went on twitter and tagged all there accounts telling them nobodies emailing me back, I also went on their face book and posted a few comments. The final person I emailed was there CEO, I found him on the popular business network site. So pretty much I fired all cylinders and went mad messaging them. Kept refreshing my emails and nothing...I then checked my bank account at about 9pm. And there it was the full refund. So pretty much social networks helped me out a lot I think and it got me heard and most importantly my refund.