I recently had a return trip from Luton airport to Bucharest OTP with the airline Wizzair. This was my first time flying with them.......and it will be my last!!.
On arriving at OTP for my return flight to Luton, we were delayed. Desk staff did not know what the delay was or for definate how long the delay was. Long story short........we boarded the plane eventually, to which everyone on board was subjected to being stuck in sweltering heat for 2 hours 20 minutes before late take off.
First, there was a fault with the plane's air conditioning. This fault must have been known about as the plane arrived shortly before we boarded, however we were still boarded to suffer.
Then after being told we would depart in 10 minutes, there was then a problem with one of the engine's generators, causing further delay. Then a 3rd delay after being told again we"d be departing shortly: they needed to update their flight plan. Passengers were irate and completely lost trust and faith in the flight crew.
Other mishaps included running out of food onboard; there being only about 20 baguettes and 30 tins of soup available for sale to a plane of 180 passengers. I asked a member of the cabin crew twice regarding purchase a baguette, both times being told to wait, then having to starve as they ran out of stock when the trolley arrived at my aisle.
There was no cash change for paying customers resulting in cabin crew asking passengers for change for their float.
This airline is a comedy show, travellers debating a flight with them dont bother! Use another airline if possible!.
The point of this thread is asking for information and advice regarding whether Wizzair are required to compensate passengers for this ordeal in any way?. Our flight was in total delayed approx 2 hours 20 minutes.