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Procedure When Purchasing Tickets Online

Adelaide, Australia
posts: 5
Procedure When Purchasing Tickets Online

Hi guys,

I,m planning on travelling to Thailand in December. I've previously been to LOS five times, but have purchased tickets through Flight Center. On this occasion, I would like to purchase them online. I always fly Singapore Airlines, as I have found them to be very good in the past.

Can someone please enlighten me in regards to what happens when you do this.

Are you emailed an E ticket at the end of the booking process?

Or do you just arrive at the airport and show your passport?

Sorry, if it's a bit of a silly question, but I have no idea about the online booking process.


Sydney, Australia
Destination Expert
for Train Travel
posts: 60,821
reviews: 11
1. Re: Procedure When Purchasing Tickets Online

Usually you get an e-ticket by e-mail, and I print it and carry a copy. However, I have not yet needed the printed copy. I produce my passport at the check-in desk and the agent finds my booking.

Portland, Oregon
Destination Expert
for Air Travel
posts: 18,343
reviews: 5
2. Re: Procedure When Purchasing Tickets Online

When you book online, you should be emailed your "ticket confirmation" with both the ticket number (a 13 digit number which if issued by Singapore Airlines begins with 618) and the reservation number, or "record locator" (a six letter code). You use the locator to find your reservation on the airline's website and to do online check in.

If you're looking to book online, please make sure that you buy directly from Singapore Airlines, and don't be tempted by third party bookers offering "cheap" fares. Often those fares don't exist or were sold out. In that case, your email will be to say the price has gone up, please send more money and if you don't want to proceed it will take you ages to get your original payment back.

Good luck.

Edited: 9:43 pm, August 03, 2013
posts: 11,742
reviews: 47
3. Re: Procedure When Purchasing Tickets Online

USBT has explained the process very clearly.

One or two pitfalls to be careful of

Double, triple and quadruple check dates and times. Particularly flight leaving around midnight. Any changes you need to make afterwards will cost you.

Check the Terms and conditions. Most cheap flights have conditions attached such as inflexibility of dates. That's fine but make sure you're informed.

Make sure the name on your booking is the same as the name in your passport.

Keep a note of your booking reference number. If you ever need to go online to manage your booking that's the one you need.

If you preselect a seat make sure you check regularly to see that it hasn't changed. This can happen for several reasons and sometimes for no apparent reason. Best to know about it early rather than when you get to the airport.

If there's any problems call SIA. I've always found their call centre staff very helpful.

Brisbane, Australia
posts: 67
4. Re: Procedure When Purchasing Tickets Online

I book online with Singaqpore Airlines, they e mail a ticket straight back to you with a booking no shown.Only book direct with them.



Edited: 10:33 pm, August 03, 2013
Adelaide, Australia
posts: 5
5. Re: Procedure When Purchasing Tickets Online

Fantastic info guys!

Thank you so much!

I will definitely book directly with Singapore Airlines, as I'm sure that's the safest option.

Will also check my booking details carefully.

Thank you!

Hong Kong, China
posts: 1,313
reviews: 84
6. Re: Procedure When Purchasing Tickets Online

Just print out the e tickets from your email before leaving for airport. In fact, i just show my passport to the check in counter attendant and voila....my name is already in the system. Straightforward procedure

posts: 43,556
reviews: 89
7. Re: Procedure When Purchasing Tickets Online

Just to be pedantic here, you cannot print e tickets, or have them emailed to you, or look at them, or take them to the airport.

What is emailed to you might be all or any of confirmation of your booking, your itinerary, your ticket number, your locator code usually six digits.you might print some of this, and take it to the airport, sometimes immigration officials like to see them.

The actual eticket lives in a computer system, and doesn't venture out of there :-). Often you don't even need your locator code at the airport, as said just show your passport to a machine or person. Many airlines will let you print your boarding pass at home as well, but with a few exceptions its not usually necessary.

Note however that once you have booked you should ALWAYS check your booking is in the airlines system by logging on using the locator code and your surname, (mostly that's all that is required). The reason for this is that you want to discover any issues with your booking way ahead if getting to the airport, when it may be too late to fix anything, and again, you should nearly always check in online, again to discover problems ahead of time and also make it less likely you'll be bumped off an overbooked flight,

Edited: 5:14 am, August 04, 2013
Adelaide, Australia
posts: 5
8. Re: Procedure When Purchasing Tickets Online


Sounds pretty straight forward.

Better to be safe than sorry though.

posts: 43,556
reviews: 89
9. Re: Procedure When Purchasing Tickets Online

Better to be safe than sorry though.


Absolutely, its amazing how many people post here, having had a major issue, perhaps leading to denied boarding and loss of their ticket, because the first time they ever checked their booking details was when they tried to check in at the airport and only discovered a mistake then.

If you can, when booking, have someone else double and triple check what you type in - dates, names, full names as per passport. Then when you get the email confirmation, check that, and then go onto the website and check again - and then over the time before the flight check again every now and again, because sometimes airlines change flight times without telling you. same goes for seat assignments, if you can do this with Singapore, then check that every now and again, its not unknown for airlines to mess these up.

10. Re: Procedure When Purchasing Tickets Online

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