I booked a holiday with Hayes & Jarvis in a Thomson's branch in January this year for a trip to Las Vegas over Thanksgiving. At the time of booking I told my booking agent that we could only stay for 6 nights because my partner's holidays go from Monday - Sunday, so we were unable to go for a full week because of the the time difference coming home.
I added the booking to my British Airways Executive Club account and that was the last contact I had with them. However last week I randomly logged on to my BA account and discovered that my return flight had been cancelled and we had been rebooked onto a flight the next day!
I called my agent who had no idea this had happened, they then contacted Hayes and Jarvis who confirmed the change only after speaking to their operations department. My agent then told me this is standard procedure if a flight was cancelled and I would have been told 'in due course' and we were liable for the additional nights accommodation should we choose to accept the change. As it was incompatible with my partners holidays I turned down the new flight and instead I got placed on a new flight on the original date, arriving in Heathrow instead of Gatwick.
I could smell a rat though, why hadn't I been told, and when did it happen? So I called BA directly who informed me the flight was cancelled in JANUARY! That means H&J have had nearly 7 months to tell me this flight had changed. BA had informed H&J of the change, and we were the only passengers who had yet to reconfirm the new booking.
The girls I spoke to at Thomson's were quite outraged and encouraged me to send in an email of complaint via them to H&J and to expect a reply within 28 days.
I was just wondering what other people think of this situation. Do you think I have a case to complain here, and do you think I should expect compensation in the form of an upgrade or something along those lines?