We recently travelled to Treviso airport, Italy with Ryanair. We booked through eDreams for a party of 6 people. However when we came to print out our boarding passes we found that a mistake had been made on the name of one of our party for the return journey. We contacted eDreams who said that the mistake had been made by the airline. After some difficulty we managed to contact the airline who said that we needed to pay 110 euros to correct the mistake. After some discussion they did say that if we could produce a birth certificate for the person concerned we could just pay 10 euros, but as this was the day we were travelling and the person was in the process of moving house we could not produce this in time. Consequently we were charged the full amount. I have complained to Ryan air, and they responded to me in Spanish! Making yet another mistake with our address! When we managed to interpret the reply it is basically refusing to refund our money, even though we provided all emails etc proving that the mistake was made by them. Is there an ombudsman who can help with our complaint?