Hi, last year Thomas Cook delayed our flight to Tenerife by nearly 7 hours and did not give us an explanation why. I have written to the to request compensation for the delay and they are sticking to their guns that they have done nothing wrong. I wrote to the CAA and they said "it appears your flight falls within the scope of regulation EC261/2004 and recent EU case Law. As you may be aware, compensation is subject to whether the reason for the disruption was within the airline's control, known as "extraordinary circumstances". Does anyone know what extraordinary circumstances are?
Also, I received an email from Thomas Cook "On receipt of your initial claim a full investigation was carried out by the airline into the circumstances surrounding the delay. This investigation included analysis of historical maintenance data, discussions with engineers, and a review of the activity of our other aircraft at the time. Following this thorough process we remain confident that the technical fault was extraordinary and that we took all reasonable measures possible to avoid the delay in question".
Anyone....is it worth me issuing proceedings against them or not?