I used to like Air France as a long haul carrier; I have flown from Paris to Buenos Aires 6-7 times with them. Delayed luggage trouble with flights departing from Paris CDG is nothing new but my most recent experience was very unpleasant and distressing. At the end of June I flew from Rome to Paris (Alitalia) and Paris to Buenos Aires. The economy class food tasted very cheap and stale - a first for me with Air France. I had checked in early in Rome and there was 4 hours transit time in Paris; however, my luggage did not appear. In fact, Air France did not deliver it during my entire week's stay. Their (unsurprisingly) overburdened luggage information was impossible to reach by phone - my hotel concierge tried practically for a whole day. All for me already familiar Air France ground staff seemed to be gone and replaced by people who spoke limited english. The baggage tracking function on their website is useless - I strongly suspect that the piled up delayed baggage just isn't entered into the system. So there you are without your bag and worrying is it really gone for good. Air France had one more nasty surprise: when I was leaving Buenos Aires and had stood for 55 minutes in the mysteriously non-moving check-in line I was told I can't get on the overbooked flight. They did this althogh aware of my luggage trouble and the staff behaved with the grace and empathy of North Korean communist officials. The alternative flight with TAM via Sao Paolo was ok and I was quite ready to say goodbye to the surreal Air France nightmare. I received my luggage in Paris but I have received not one word of an apology or explanation from Air France, including no reply to my text on their Facebook site.
There now, I got it off my chest. I see no reason to prefer Air France in the future. What do you think about how I got treated?