Oh dear, my husband is on his way back to Australia now.
What happened was that he stayed the night at an airport hotel and left his suitcase there while he went for two days to see the sights of New York (just taking carry on) and was going to come back to stay the night back in Toronto before heading home.
The flight back was cancelled and they put him on a flight the next day. Unfortunately he was now super strapped for time and only just made his flight (different airline) to come back to Australia (he e-mailed me in transit) .Now we have a case at the hotel and no idea on how to get it home.
My OH thinks American Eagle should be responsible for it. I am not sure. I have no idea what to do. Can anyone advise please? Would really appreciate it. Thank you so much.