DO NOT FLY THIS AIRLINE
- Flight delays really do cost us all time & dollars - problems & no compensation or assistance
(addtionally Hong Kong Airline's staff attitude is very poor & very rude!).
HKG -> BKK (HX775 6/9/2013) -
3+ Hours delay on flight departure / arrival (due to 3am arrival in BKK).
RESULT: We paid ourselves for a taxi to final destination, as the free BKK Airport shuttle bus had finished operation for the night (no public transport options exist at 3am at BKK airport & no staff help from Hong Kong Airlines were their to assist)
BKK -> HKG (HX766 9/7/2012)
3+ hours delay on departure / arrival
Flight original scheduled ETD 8.25pm
RESULT: Lied to and no transportation to final destination offered (arrived home at 5am via self paid taxi)... we were also told that 80 passengers on our flight who had missed onward flight connections to China, were not being taken care of by the airline either (needless to say, all BKK / HKG flights were effected and one can be sure no one on those flights was assisted nor compensated for this problem by Hong Kong Airlines)!
At check-in we were lied to and advised ETD would be delayed to 9.45pm (in fact this was impossible, given that the plane we were to be using ex BKK, had not yet departed HKG!)... so why the lie by HK Airlines staff? ... sadly it was so the airline could save on / avoid offering a food coupon for stranded passengers (at 11.30pm after entering the departure gate, we were given an unattractive snack box which I returned to them... unfortunately the gate was not posted until after 10pm and not staffed until 11pm).
Final departure was after mid-night BKK time (which resulted in a 3.38am arrival in HKG).
At BKK we requested HK Airlines ground staff to assist us with providing a taxi to HK Island and were told their staff Adam Peng could assist us on arrival (unfortunately there was no Adam Peng present upon arrival and their ground staff manager Leo, rudely told us he had the authority to decide if he could assist us - he smugly & rudely advised us that he had decided not to help us with taxi transportation to our destination).
NB: Public transport options do not operate at this time of the morning in HKG.
Hong Kong Airlines did suggest a shuttle bus they wanted to put on for stranded passengers, but a slow option deparing the airport at 4am in the morning which doesn't take you anywhere near your final destination, is not a viable solution when one wants to get some sleep before a days work!
PS: "Hong Kong Airlines" and "Hong Kong Express Airlines" are sister companies, both 45% owned and operated by "Hainan Airlines" (don't let the airline names confuse you, these two airlines are in fact Hainan Airlines poor service, ruining the good name of Hong Kong!)
We will never fly Hong Kong Airlines nor Hong Kong Express Airlines ever again - any cost savings one dreams they will get using this airline, will be offset by extra transport costs upon arrival (pls also see flight stats for Hong Kong Airlines - unfortunately we now know that this is not a one off incident for them, but a regular scheduled problem for this airline, on most of their routes! Don't let them ruin your holiday or business trip too!).