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Vueling - has anyone actually contacted them?

Melbourne
posts: 14
reviews: 126
Vueling - has anyone actually contacted them?

I have tried EVERYTHING I can think of to contact Vueling in regards to a cancelled flight. They cancelled my flight due to a air traffic control strike. I received no notification. In "manage my booking" the flight dissappeared as if it never existed. I need a notice they cancelled for my travel insurance claim as I spent a lot of money to get to my meetings via another route. I am wondering if they actually have an office! I tried to:

- email: - constantly bouncing and told to "try again"

- phone from Paris - number disconnected

- phone from Spain - number disconnected

- not possible to dial from Australia where I am now.

- went to desk in A Coruna - they said contact head office....

- went to desk in Santiago - they said to contact head office...

- went to desk in Barcelona - they said to contact head office...they said office can ONLY be contacted by email.

- emailed - bounces.... see the circle!

- filled out a hard copy form and left with desk in Barcelona... ONE MONTH AGO!

Anyone ever contacted them EVER?

WOULD I USE VUELING AGAIN - NOOOOOOOOOO!

Edinburgh, United...
posts: 9,161
reviews: 17
1. Re: Vueling - has anyone actually contacted them?

Are you using the email form on their website or are you sending them emails direct?

Wales
posts: 1,835
reviews: 13
2. Re: Vueling - has anyone actually contacted them?

I think somebody yesterday said they'd got a response by Tweeting them? @vueling

Edited: 2:02 pm, July 05, 2013
Wales
posts: 1,835
reviews: 13
3. Re: Vueling - has anyone actually contacted them?

Actually, try this one - @VuelingClients. They seem to have dialogue with customers on this one.

Raymond Terrace...
posts: 864
reviews: 30
4. Re: Vueling - has anyone actually contacted them?

I contacted them a few days ago as something similar happened to me. I received a notification from Vueling to say that my flight details had changed (by a whole day!) but the new flight didn't suit me so I contacted them via the link in the email they sent me. I have received a response, but nothing since. I'm also trying to get a refund on my ticket purchase.

5. Re: Vueling - has anyone actually contacted them?

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Removed on: 1:19 am, July 07, 2014