Finally made it home after a 29 hour delayed departure from Heathrow due to 2 planes with mechanical difficulty and then time limitation expiry for crew.
A packed 747 was advised the flight would not leave until the next day & that due to Wimbledon there were no hotel rooms available in all of London. The Sofitel opened up their ball room so passengers could sleep on the floor in sleeping bags!
Understandably things happen but the communication and customer service in this case was appalling! 4 BA customer service agents to handle over 400 passenger's inquiries.
I was fortunate enough to obtain a hotel room at the Comfort Inn that normally charges 89 GBP per night who charged me 250 GBP!
Will BA reimburse me? What would be considered reasonable compensation for the long delay?
Would greatly appreciate some advise prior to writing my long complaint letter.