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24hr Delay on BA flights booked with Avios Miles

Shrewsbury, United...
posts: 328
reviews: 74
24hr Delay on BA flights booked with Avios Miles

We have just returned today on a BA Club Class flight that we booked using Avios Miles. Our flight from Las Vegas to Heathrow was delayed 24hrs. And with a subsequent knock on effect to our BA connecting flight, booked on the same ticket, we eventually landed back in Manchester 27hrs later than scheduled. All compensation claims for delays seem complicated and since our flights were booked using airmiles I assume anyway that we would not be eligible for money compensation but was wondering since it was such a long delay whether we would be entitled to extra Avios miles and how to go about trying to claim Many thanks excuse spelling mistakes am obviously rather tired!

Portland, Oregon
Destination Expert
for Air Travel
posts: 17,414
reviews: 5
1. Re: 24hr Delay on BA flights booked with Avios Miles

Abigail,

You are fully entitled to the air passenger rights outlined in EU261/2004, including the possibility of €600 compensation for delayed flights.

Article 3, paragraph 3, states "This Regulation shall not apply to passengers travelling free of charge or at a reduced fare not available directly or indirectly to the public. However, it shall apply to passengers having tickets issued under a frequent flyer programme or other commercial programme by an air carrier or tour operator."

eur-lex.europa.eu/LexUriServ/LexUriServ.do…

Edited: 6:49 pm, June 29, 2013
Shrewsbury, United...
posts: 328
reviews: 74
2. Re: 24hr Delay on BA flights booked with Avios Miles

Thanks very much

Madrid
posts: 2,703
reviews: 7
3. Re: 24hr Delay on BA flights booked with Avios Miles

As USBT says,Avios tickets count the same as paid tickets.BA have known about these cancellations for some time.

On the BA website you will find a department in Sudbury that handles claims for EU261/2004.Dont forget to include your hotel or and meals.

4. Re: 24hr Delay on BA flights booked with Avios Miles

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