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Small Planet Airline Gatwick to Corfu 2013

Henley-on-Thames...
posts: 7
Small Planet Airline Gatwick to Corfu 2013

We have just been informed this morning that Olympic Holidays have cancelled their contract with Smart Wings and even though our invoice states QS the actual airline is now Small Planet. You also can only book your seats 45 days before the return of your flight. Also Small Planet allows 20kg free but Olympic state their contract with them is for 15kg and you have to pay the extra £s for the 5kg - this is not the case says Small Planet as they say it is down to Olympic. Our flights have been changed by an hour but Olympic stated they do not have to inform us as it is not a "major change". This will be our last booking with Olympic as they just cannot sort out what airline they use for their holidays. Anyone else experiencing problems like this?

17 replies to this topic
Fredericia, Denmark
Destination Expert
for Bentota, Beruwala, Sri Lanka
posts: 35,855
reviews: 7
1. Re: Small Planet Airline Gatwick to Corfu 2013

1 hour change for a charter flight is not a major change;-)

Henley-on-Thames...
posts: 7
2. Re: Small Planet Airline Gatwick to Corfu 2013

Agree but they also changed the airline and we have a feeling this is only the start - not due to fly until August.

Chester
posts: 26
3. Re: Small Planet Airline Gatwick to Corfu 2013

Your contract is with Olympic, Small Planet are only the carrier. Unless you have paid Olympic for 5Kg extra your allowance is 15Kg. One hour flight time change.............you should be so lucky!!!!!

Romford, United...
posts: 2,066
reviews: 23
4. Re: Small Planet Airline Gatwick to Corfu 2013

You're worried about 5kgs of luggage,.I'd be worried about flying with Small Planet Airlines!!!

Watford, United...
posts: 3,905
reviews: 12
5. Re: Small Planet Airline Gatwick to Corfu 2013

If recent history with Small Planet is anything to go by you should be hoping praying and begging for a one hour delay.

UK
posts: 33
reviews: 5
6. Re: Small Planet Airline Gatwick to Corfu 2013

We haven't paid the extra but our tickets have come through showing 20kgs, so looks ok. Now if only we have a flight.,.........

Henley-on-Thames...
posts: 7
7. Re: Small Planet Airline Gatwick to Corfu 2013

Update as of 15.08.13 - Olympic have now cancelled their contract with Small Planet!!!! Now flying with Travel Service who are not honouring what you may have paid for in extras, i.e. extra leg room on Small Planet. We are just seeing what more info we can find out.

Boxley
posts: 1
8. Re: Small Planet Airline Gatwick to Corfu 2013

Hi,

how about a 20 hour delay going to Corfu Aug 2013!!!! I will Never fly with these jokers again.I blame Olympic holidays for using them.

wirral
posts: 15,356
reviews: 69
9. Re: Small Planet Airline Gatwick to Corfu 2013

That is right.Too many many people are bleating about Small Planet. Yes they are and were totally out of their depth and should have had their operating licence withdrawn before now but Olympic Holidays have shown blatant disregard for their customers. There have undoubtedly been iffy links between Meridian and SPA but the tour operator is ultimately responsible for the carrier's performance-or non-performance.

posts: 2
10. Re: Small Planet Airline Gatwick to Corfu 2013

we may have been on the same flight have you made a claim against small planet

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