I booked a flight with AIR TRANSAT to go to France back in March. Everything went well until the last day when I was flying back to Canada. I had my flight scheduled for 8h10 am so I had to be at the Charles de Gaulle airport at 6h am. Since the RER and métro run only after 5h30am on sundays I was going to be late so I took a 55 Euro cab to get to the airport on time. When I got there the AIR TRANSAT kiosque was closed, no sign of any flight at 8h10 and all the AIR TRANSAT phone lines are closed on sundays!!! So I end up being in the flight at 2h00 pm that same day, after being on the airport for 8 HOURS, spending 55 Euros on a cab and loosing my bus to go back to my city in Canada (50$)!! We all know the last thing you want at the end of a trip is to spend money in this kind of nonsense! They guy at the AIR TRANSAT kiosque even told me that that flight (8h am) was canceled months ago because there weren't enough people flying. After getting in touch with AIR TRANSAT CR they have admitted to send a notification of flight change and getting a "STATUS DELIVERY NOTIFICATION FAILURE" and even then they said they wont give any money compensation. I did not want a 500$ dollars compensation I am just asking for the money back they made me spent because SOMEONE IN AIR TRANSAT IS NOT PROPERLY DOING THEIR JOB.
With this kind of attitude and careless service for their customers I can only imagine the security guidelines they have for their flights.
I ENCOURAGE YOU NOT TO USE AIR TRANSAT AND COMPLAIN IF THIS HAS HAPPEND TO YOU FROM THIS OR ANY OTHER MONSTER AIRLINE!!!