I have a trip booked going to Europe and coming back through the Middle East with Qantas. I wanted to change the London Paris Leg to a London Lisbon leg (I was going to book a separate flight Lisbon-Paris as it wasn’t practical to book with Qantas). I call Qantas Club (I am a life member) to make the change thinking it would be simple. The options given:
1) Changing the flight would disconnect all flights and incur a charge of $7000 (the actual flight cost was about $200)
2) If I didn’t take the London Paris flight and booked a separate London Lisbon Flight all my other flights would be cancelled.
My only option was to take the flight as booked London Paris and then book another flight Paris Lisbon. The cost of doing this is not such an issue but because I will have to overnight in Paris the exercise becomes a huge waste of time. There is also an environmental penalty.
The issue for Qantas is that they penalise themselves. I booked the flights with Qantas because it was convenient. If I had realised that booking flights in this way was going to turn out so inconvenient I would have booked another way. Long haul on Emirates and then all local flights on Easyjet or similar.
All part of the Qantas poor service policy?