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gesture of goodwill from BA?

posts: 47
reviews: 1
gesture of goodwill from BA?

just received a letter from ba saying i will get a gesture of goodwill for my delays on the 24th of may. this was the day heathrow got closed. totally messed up my connection,missed a day in nyc. anyway, anybody have an idea what this gesture could be? box of roses? milk tray? ha... it had better be a large amount of paper! thats what iam after....

New York City, New...
Destination Expert
for Air Travel
posts: 8,267
reviews: 51
1. Re: gesture of goodwill from BA?

Typically I've received a slew of Avios points as an apology.

East Sussex, United...
posts: 4,313
reviews: 1
2. Re: gesture of goodwill from BA?

Heathrow was closed ?? Sounds unusual, what was the reason for the closure ?

Leeds, United...
Destination Expert
for Leeds, Bradford
posts: 9,487
reviews: 131
3. Re: gesture of goodwill from BA?

It was the BA762 emergency landing incident.

dailymail.co.uk/news/article-2330187/Runways…

Portland, Oregon
Destination Expert
for Air Travel
posts: 19,006
reviews: 5
4. Re: gesture of goodwill from BA?

With United you usually get a choice between a slew of FF miles, an e-cert for a fixed sum discount off a future domestic flight or e-cert for a percentage discount (in my case 20%) of any flight.

If BA offers e-certs, read the T+Cs before choosing. In my case, the 20% discount was for economy class only, and 20% off base fare only (did not include UA's international surcharge that's included in the advertized fare). In my case that was okay for me and I accepted it.

Edited: 12:29 pm, June 17, 2013
Watford, United...
posts: 4,472
reviews: 12
5. Re: gesture of goodwill from BA?

it had better be a large amount of paper! thats what iam after....

============

A four pack of toilet rolls?

posts: 47
reviews: 1
6. Re: gesture of goodwill from BA?

got my offer.. £200 in ba e- vouchers! thats £ 50 per person,wow,where will i go?? joke! i have refused this offer,i await a reply. do you think they will up the offer?

East Sussex, United...
posts: 4,313
reviews: 1
7. Re: gesture of goodwill from BA?

<< totally messed up my connection, missed a day in nyc >>

Were the booked flights on seperate tickets ?

If you're not happy with BA's offer contacting your travel insurance company might be worth a try.

Edited: 1:21 pm, June 23, 2013
Vancouver, Canada
Destination Expert
for London
posts: 48,572
reviews: 15
8. Re: gesture of goodwill from BA?

'... thats what iam after...' What, very specifically, would you like BA to offer with respect to the matter?

Winnipeg Canada
Destination Expert
for Winnipeg
posts: 3,887
reviews: 290
9. Re: gesture of goodwill from BA?

I got 1000 Delta points for the airplane seating on the runnerway for 3 hours. I was in the plane.

London, United...
posts: 18,905
reviews: 23
10. Re: gesture of goodwill from BA?

Why do you want paper? You want them to give you money? Is this what you mean?

Have you spoken to your travel insurers? How long were you delayed for departing heathrow, and what action did they take o get you to your first arrival destination? I think you need to give a bit more detail.