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Are Air Asia really okay??????

Level Contributor
423 posts
5 reviews
Are Air Asia really okay??????

In a few days time my family and I (2 young kids included) Are flying Melbourne to KL with Air Asia for the first time. I had a browse at their Facebook page and its full of complaints about their customer service, cancelling flights, extra hidden costs, many many horror stories. Now I'm not fussy at all but should I be nervous about flying Air Asia???? I got a magnificent deal, but should I have stuck with Malaysian Airlines, Thai or Singapore Airways????

Level Contributor
49,533 posts
93 reviews
1. Re: Are Air Asia really okay??????

Its a bit late to be asking now, wht can you do about it ???!!!

You can post in a few days and let us know. I havent seen the complaints but I bet many of them are from people who spent the money for a meat pie and expected caviar.

Level Contributor
540 posts
23 reviews
2. Re: Are Air Asia really okay??????

Used them a number of times no complaints

Destination Expert
for Livigno, Lombardy
Level Contributor
39,459 posts
166 reviews
3. Re: Are Air Asia really okay??????

As Joe says no point in worrying about it because you're booked so fingers crossed it will all go to plan.

You can also check out the reviews on the airlinequality website but i suspect there will be a mix of good and bad like all airlines.


Level Contributor
423 posts
5 reviews
4. Re: Are Air Asia really okay??????

Yep Joe a bit late to be concerned. I was just shocked to read horror stories about them so close to going, in saying that I read maybe about 30-40 bad stories from probably tens of thousands of passengers. I'm just looking forward to escaping the Melbourne winter for a few weeks and traveling with young kids I just hope it goes smoothly. I understand they are one of the worlds best budget airlines, maybe scared myself.

newcastle upon tyne
Level Contributor
7,134 posts
127 reviews
5. Re: Are Air Asia really okay??????

I've flown with them 5 times now, & still had no problems at all. Every flight left & arrived on time, along with my luggage.

Every airline will have a small % of bad reviews & legitimate complaints.

Fredericia, Denmark
Destination Expert
for Bentota, Beruwala, Sri Lanka
Level Contributor
37,532 posts
7 reviews
6. Re: Are Air Asia really okay??????

I guess it's human nature to easily post complaints, but not praise;-)

Watford, United...
Level Contributor
4,796 posts
13 reviews
7. Re: Are Air Asia really okay??????

Yes, if things go badly people want to post a rant. If things go completely smoothly you'll find that the majority will not be inclined to.

Kuala Lumpur...
Destination Expert
for Kuala Lumpur
Level Contributor
3,160 posts
46 reviews
8. Re: Are Air Asia really okay??????

As long as you keep your expectations low, you might just be surprised at how inconsequential those ranters are! Some complain because they felt they deserve better service, better meals, a better airport. For me, any flight that lands safely is a good flight!

Phagwara, India
Level Contributor
66 posts
9. Re: Are Air Asia really okay??????

It's a good airline ... no thrills of course, but prices are cheapish. They use a modern airfleet.

Don't worry about them, they are one of the largest airlines about in Asia.

rural West Aussie
Destination Expert
for Perth
Level Contributor
17,277 posts
65 reviews
10. Re: Are Air Asia really okay??????

We've flown Air Asia Perth to London and back, and also to Bali, no complaints about any of our trips. Check in went smoothly, flight on time and smooth, luggage arrived no problems. Found the staff friendly and helpful. Would happily fly with them again.