In a few days time my family and I (2 young kids included) Are flying Melbourne to KL with Air Asia for the first time. I had a browse at their Facebook page and its full of complaints about their customer service, cancelling flights, extra hidden costs, many many horror stories. Now I'm not fussy at all but should I be nervous about flying Air Asia???? I got a magnificent deal, but should I have stuck with Malaysian Airlines, Thai or Singapore Airways????