BA flight from London to Hong Kong. They lost my luggage full of 78 rpm records. I was devastated, some so rare items, I dare not think about it. They offered me £30 compensation, it cost me £220 in phone bills trying to get someone to look for them. They actually make money from putting you on hold. I found several auction houses in London that sell off "lost luggage" and kept doing a search for records. 4 months later, guess what, they were selling off my records that they claim they could not find. On calling up the auction house, they read out a few titles and that confirmed that they were my records. No they were NOT my records they belonged to BA and there was nothing I could do but bid on them again in the hope that I would win back my own records. The ladies in the auction house were very helpful and I did win back my records for £60. 1.2 million bags were "irretrievably lost" by BA in 2007.