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Airportlostandfound.com

posts: 2
Airportlostandfound.com

Has anyone used this service? I did a few days ago and I believe it is a scam. In the FAQ it tells u that u can get an immediate refund upon clicking on the link to that effect but there is no such link. Furthermore there is no way to write to them and establish any kind of contact other than filing a lost and found claim form for which u receive no confirmation other than a hefty fee charge confirmed by Paypal. Has anyone had any kind of experience with them good or bad? Thx BB

Houston, Texas
Destination Expert
for Solo Travel
posts: 11,966
reviews: 181
1. Re: Airportlostandfound.com

Here's an article about them, linked to NBC news.

nbcnews.com/travel/airports-airlines-work-ha…

But, personally I'd stay away...

2. Re: Airportlostandfound.com

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Removed on: 6:04 am, September 23, 2014
Edited: 6:04 am, September 23, 2014
posts: 2
3. Re: Airportlostandfound.com

Thanks so much for the info. Would you happen to have an address, e-mail or snail mail, or telephone number where I could reach them. I would like to have them remove my claim for that 'browse claim list' but there is no way to contact them other than filing a claim. Thx for your help.

4. Re: Airportlostandfound.com

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Removed on: 6:04 am, September 23, 2014
Iowa
posts: 7,372
reviews: 30
5. Re: Airportlostandfound.com

Clicking on the 'Contact Us' link gets no contact information at all.

I wouldn't do business with a company that tries to avoid communicating with customers.

6. Re: Airportlostandfound.com

-:- Message from TripAdvisor staff -:-

TripAdvisor staff removed this post because it did not meet TripAdvisor's forum guidelines with regards to the participation of business representatives.

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Removed on: 6:05 am, September 23, 2014
London, United...
posts: 867
reviews: 47
7. Re: Airportlostandfound.com

Looking at the website, it seems highly likely that it's a scam. In my opinion.

There are no contact details.

There's no mention of a charge, other than in one of the FAQ, about a refund if the item isn't returned.

There's no "I've found an item" option.

And I'd be sceptical about putting my phone number and email address on a site which anyone can access.

New York City, New...
posts: 3
8. Re: Airportlostandfound.com

I am very disturbed. I asked airportlostandfound.com to find my watch that was lost at JFK. They charged me about $80. I subsequently found the watch myself by contacting Security at JFK, which had sent it to British Airways (we were flying on United). I went back to the website which says that they guarantee a refund if they don't find the item or if you find it yourself, but they provide no way to make a request for a refund. The "contact" link provides a blank. There is no "request refund" link, despite their allegation that one can click on such a link to obtain a refund. My suspicion is that the entire website is a scam and should be shut down by the legal authorities. I would caution anyone against using this site until they provide a more transparent way to obtain a refund.

Edited: 7:54 pm, May 27, 2013
New York City, New...
posts: 3
9. Re: Airportlostandfound.com

How did you manage to get a refund?

NomadicForever
posts: 3,620
reviews: 16
10. Re: Airportlostandfound.com

Why send money to someone you cant contact?