we finally received an e mail on 12.4.13 to say we will be getting our refund for our flight that was de-toured due to weather they said it will be within 10 working days !!! we are now at 12 working days and still waiting !!! they are so difficult to contact, you cant call them, try faxing and always busy !! you cant e mail them..
they really have the hold on you, and we will never travel with them again.