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Etihad cancelled last connection flight, what now?

Kortrijk...
posts: 31
Etihad cancelled last connection flight, what now?

I just got this email

Thank you for choosing to travel with Etihad Airways, the national airline of the United Arab Emirates.

Flight EY7481, scheduled to leave Kuala Lumpur, Malaysia on 11 Sep 2013 15:20, has been cancelled.

Date Departs Arrives Flt # Route Passengers Seat Term

Tue, Sep 10 11:20 AM 8:00 PM 58 BRU to AUH

Wed, Sep 11 2:30 AM 1:50 PM 418 AUH to KUL

Fri, Sep 27 8:35 PM 11:20 PM 411 KUL to AUH

Sat, Sep 28 2:30 AM 7:40 AM 57 AUH to BRU

INstead of this flight schedule:

DEPART: BRUSSELS (BRU) ARRIVE: DENPASAR/BALI (DPS)

DETAILED OUTWARD FLIGHT INFORMATION

11:20 Brussels (BRU) 20:00 Abu Dhabi (AUH)

02:30 Abu Dhabi (AUH) 13:50 Kuala Lumpur (KUL) (+1 day)

15:20 Kuala Lumpur (KUL) 18:20 Ngurah Rai (DPS) (+1 day)

DEPART: DENPASAR/BALI (DPS) ARRIVE: BRUSSELS (BRU)

RETURN FLIGHT INFORMATION

16:05 Ngurah Rai (DPS) 19:00 Kuala Lumpur (KUL)

20:35 Kuala Lumpur (KUL) 23:20 Abu Dhabi (AUH)

02:30 Abu Dhabi (AUH) 07:40 Brussels (BRU) (+1 day)

Kortrijk...
posts: 31
1. Re: Etihad cancelled last connection flight, what now?

So they basicly leave us stranded in Kualu Lumpur and make no effort in getting us to Bali (our honeymoon).

The return flight from Bali to Kualu Lumpur is also cancelled.

Tickets we booked and payed on the 6th of january.

WHat can we do do recieve our total flight or compensation?

thanks for any tips

PS we did not contacted Etihad yet.

Fredericia, Denmark
Destination Expert
for Bentota, Beruwala, Sri Lanka
posts: 35,039
reviews: 7
2. Re: Etihad cancelled last connection flight, what now?

EY7481 is/was a code share flight operated by Malaysia Airlines.

Sydney/Melbourne
posts: 10,125
reviews: 41
3. Re: Etihad cancelled last connection flight, what now?

Maybe contacting Etihad first would have been a good idea. Suggest you do it now and calmly explain the situation to them and ask how they could rectify it. When there's a flight change new bookings are often spat out by a computer and all sorts of mistakes can happen. Give the airline a chance to sort it out.

Poznan, Poland
posts: 1
reviews: 15
4. Re: Etihad cancelled last connection flight, what now?

I got the same message about fly from Phuket to Abu Dhabi, it can be mistake?

Brisbane, Australia
posts: 1
reviews: 9
5. Re: Etihad cancelled last connection flight, what now?

I'm the same..... Abu Dhabi - Sydney and return......

Totally miss all my other flights, some even overlap... supposed to be flying on one plane whilst flying on another!

Sydney/Melbourne
posts: 10,125
reviews: 41
6. Re: Etihad cancelled last connection flight, what now?

There's been a series of very strange events lately involving Etihad. I imagine that those appearing here may be just a small sample of what's going on. Online pricing offered at ridiculously low cost, strange cancellations, changes to routing and destinations omitted etc. I wonder if there could be some gremlins in their system? Accidental or deliberate?

Bangkok
Destination Expert
for Bangkok, Air Travel, Thailand
posts: 13,611
reviews: 71
7. Re: Etihad cancelled last connection flight, what now?

Hi,

Agree with #3 in that its not very likely a willfull thing - they didn't rebook you onto overlapping flights "on purpose" so to speak, but is far more likely that everyone who held a booking on that cancelled sector to be rebooked by computer - and while I think there would be better programming, sometimes the computer pick isn't ideal or even do-able with other sectors on the same PNR.

My advice is to first do some checking on your own as to what are other possible options, then call.. Sometimes the agent doesn't see every option that's out there - and other times you might not see everything either.. So the more options that are brought "to the table" regardless of by whom, I think tends to yield better results.

Last thing I'd add is that while its probably upsetting to you, the person you're speaking to on the phone isn't/wasn't the party directly responsible for the cancellation, but they do have a fair bit of influence over what, how fast or even how convenient the rebooking process goes. Therefore I'd try to "win" with honey and not vinegar if you will.

Travel Safe,

Belfast, United...
posts: 8
reviews: 3
8. Re: Etihad cancelled last connection flight, what now?

They have just tweeted saying technical issues around bookings and working to resolve ASAP.

Geneva, Switzerland
Destination Expert
for Geneva, Liechtenstein, Air Travel
posts: 3,144
reviews: 264
9. Re: Etihad cancelled last connection flight, what now?

MH843 does apparently fly on September 11st so I guess it is as noted a system's glitch. Just call Etihad.

Leyland, United...
Destination Expert
for Playa Blanca
posts: 19,013
reviews: 34
10. Re: Etihad cancelled last connection flight, what now?

Etihad are saying "Customers are advised to ignore any cancellation notification received. Bookings will be reinstated &original flight plans won't be impacted".

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