I recently booked a holiday with the online company "On the Beach" including flights and hotel. When the confirmation email was sent through to me with the relevant paperwork to download, there was no direct mention in the email explaining that we needed to book in with ryanair online prior to departure. Unfortunately I was unaware of this policy and when I arrived at the airport and was told that we would have to pay an additional £70 each (4 of us travelling 1 x OAP 2 kids plus me) totaling £280.00, I was gutted. Tried in vain to protest and produced all the On the Beach paperwork to discover in small print down the right hand side of the paperwork, but very distinctly away from the main criteria listed it stated this fact.
Has anyone else been ripped off and held to ransom for this much previously, as I cannot believe that this is normal practice. Having looked online it appears that Ryanair have been taken to court for charging £40.00 each to English Customers yet only £28.00 to Spanish for this same service and been ruled as unlawful, however they are pending an appeal so charges still apply in the interim.
I strongly feel that On the Beach must have had a hand in this somewhere for the charge to be £70, not £40 and wanted feedback what others thought and recommended as a way to appeal this.