Mine was awful:
My wife and I have recently flown return to Australia with Etihad and the best advice I can offer is choose Emirates or Singapore. You will regret ever choosing Etihad if not
They have a policy of not pre-issuing emergency exit seats which is quite normal and states as do other airlines that these have to be allocated at the airport so as to ensure those persons sitting in such seats are fit and abled bodied. No problem with this at all. Except when I arrived at Manchester airport first in the queue I was told by the check-in staff that all these seats had been allocated to “Etihad Guests”. I argued that this shouldn’t be possible but was told there was nothing I could do.
The staff, with the exception of two very nice ladies were awful. They were impatient, rude and unhelpful. We tried making conversation but they couldn’t be bothered. All we heard for the entire return journey was one or the other of them moaning to their colleagues about their hours, conditions, managers etc. Every request seemed to be too much trouble for them
The food was no different from any budget airline. Cheap, luke-warm, unimaginative and indigestible
We were offered just one wet towel on each of the whole of the 25 journeys
In Australia, I made several calls to Etihad to request costs to upgrade to business or first class. I never received a call back
I did receive an email a few days before the return journey asking if I wanted to “bid” for an upgrade in an auction. I immediately thought this must be a scam and contacted Etihad to investigate. I was told that someone would call me back to clarify – nobody ever called me back. As a result I didn’t chance bidding by following the link in the email in case it was a scam.
Upon our return I raised the issues of the pre-booking of the exit seats. Despite numerous emails they failed to explain or even investigate how these seats were pre-booked and in fact denied this was the case and that the seats were available. If this was the case, one would question why I would arrive 4 hours early at the airport, get offered the seats, turn them down then complain they weren’t available. This is nonsense – they were pre-allocated, FACT
Etihad also failed despite numerous emails to explain why they did not give me upgrade costs
In summary, I wouldn’t travel with Etihad again. I had a far better experience with Emirates and Singapore previously but fell for the fact Etihad’s costs were lower at the time of booking. I guess you get what you pay for. If you are prepared to receive poor on-board service, dire food, bad attitudes and unhelpful customer service then go ahead. If not, find a better alternative