Just a note to share my partners experience travelling with our 8 month old baby. Long nightmarish story cut short, she was refused boarding because of overbooking. Despite checking in 2 hours early for her flight from CDG, carrying only the baby and hand luggage.
The person behind her checked onto the same flight but as he had a priorty club card he was allowed onto the flight.
The excuse for this, apparently you need to check in online to secure a space, but as she was travelling with the baby the systems wont allow her to check in online, meaning this is potentially a major problem for anyone travelling with children.
The staff were shocking, rude and the hovel she was bussed to could barely pass as a hostel let alone a hotel. The baby had no nappies, milk or food (as she only had hand luggage and enough to cover a short-medium delay) All in all the entire experience took more than 5 hours until she was at the hotel which had no cot, no sheets and broken AC meaning the temp was 30 C with no way to cool the room down. An extremely exhausted, overheated (and poorly as a result) baby and a terrified young mother who was ignored by the AF staff, or sent on wild goose chases running across the airport to the boarding gate to then be told there was never a space and she should never have been sent there.
How can any airline allow a young mother travelling alone with such a young baby to go through such an ordeal.
I would urge anyone considering travelling with Children to Disney this summer to seriously consider which airline they choose.
After complaining again to the desk, the clerk admitted that this is a problem that happens very regularly because priority is always given to people who check in online, and ALL flights are overbooked.
The entire experience wouldn't have been so bad had the staff offered even a quantum of compassion, a reasonable, safe hotel with a cot for the baby and did what they could to ensure the comfort of mother and baby to reduce the distress caused by their own ridiculous policy.