My wife and I just took US Airways to our Honeymoon in Jamiaca (April 10th, 2013 out and April 18th, 2013 back). This was the worst experience of our trip. We had to take a total of 6 flights to get there we managed to make 5 out of those 6. But every single one of them was late! Our first flight out of Tucson was more than 30 minutes late pushing back from the gate. Only by the grace of them listing a 30 minute flight as 60 minutes did we manage to not miss our first connection of the trip as we landed and deplaned more than 40 minutes late (not the way you want to start a trip!!) We then flew into Charoltte and the plane was so late that they had to announce that anyone NOT making a tight connection please stay seated so those needing to make another plane could have a shot. My wife and I were standing on a plane waiting to deplane with only 10 minutes of our scheduled 60 minute lay-over remaining. Only by luck did we manage to make it to the next plane on time (the next plane was two gates down from our flight in.). But no to worry... that one was more than 25 minutes late too. So we could have had a liesurly stroll.
On the way back it was even worse. The plane departed late. And in Charolette we needed to deplane, go through imigration, get our bags and then re-check and re-enter security. (We had 90 minutes to do this at the start of our trip and our plane was already late!!). We managed to do this (only because ours was the only flight in the international terminal so we had customs and imigration all to ourselves). Made it to the next gate with 10 minutes to spare (whew!). Then when we got there our 7:59pm flight was delayed to 8:17. When we managed to get on board however, it was 8:40!!! We now have a 4 hour flight and the last flight of the day from Phoenex to Tucson still ahead of us. Our 30 minute layover time is now at less than 10 minutes and we haven't even pushed from the gate! Flying to Tucson we landed after 10:00pm and our scheduled Tucson flight was at 9:55.
There were 10 people on this flight trying to go to Tucson. When we deplane we find out the only flight (of the 6 we were scheduled to take) to leave on time was our flight home.
Customer service promptly told us this wasn't their fault and we could sleep in the airport or get a hotel (at our cost!!) and leave in the morning.
I understand that there are somethings out of an airline's control and sometimes you will be late when it isn't your fault. Acts of god do happen. But when 5/5 flights are late, that's not an act of god, that's a pattern!
The seats are cramped, there is no in-flight movie (even on trips more than 3 hours). No blankets, no pillows, no peanuts or pretzles.