My husband booked a flight from Bermuda to Gatwick in World Traveller Plus. On his return journey he received a message the day before his flight informing him that he would not be able to check in online or choose his seat online due to an 'equipment change' and that he would have to call a particular number to check in over the phone and be allocated his seat. He tried for several hours to get through to the number and found it conitnually busy. Eventually after many, many attempts he finally reached a human and was checked in but informed he could ot be accommodated in World Traveller Plus but would be seted in Economy, however, he was entitled to a refund in the difference in the fare between WTP and Economy and could apply for this. That was on March 19th and here we are almost a month later and we still cannot get a response out of BA.
I tried to apply for the refund online at the BA website but was informed I could not do that but had to attend at our local BA office. Bermuda does not have a traditional BA office just an airport office open a couple of hours a day when the BA flight is arriving and leaving. I called the office and had to leave voicemail - no one called me back. I called again and left a message for the local BA manager - no one called me back. I sent them a fax with all the supporting documentation - no one responded. Eventually my husband drove to the airport and spoke with someone in the office who where very apologetic about the non response but could not help as we needed to deal with the BA Customer Relations Office in Jamaica NY. He was given the fax number for this office (no telephone number available) and told to send all documents and a covering letter to this office. The documentation and letter were faxed on April 2, no response received after a week so I faxed them again and here we are 17th April and I have still not received a response or acknowledgement from Customer Relations in NY.
Anyone any suggestions as to where we go from here?