We flew as part of a group of 11 overnight on United from EWR to FRA on March 9th, connecting on to BLQ on March 10th. United gave us all of the worst seats on the plane, scattering our group all over. Our 15-year-old daughter was seated many rows behind my husband and even further behind me. The result was that she ended up leaving her Kindle on the airplane, even though my husband checked the area around her seat before she deplaned.
After we arrived home on March 17th, we used United's online "lost property" form to try to retrieve the lost Kindle. I re-entered the information again this week, but have heard nothing from United beyond the standard "we received your information" reply. Is there any hope at this point of getting her Kindle back? Is there anything else I can do to expedite this?