So, booked a flight for my wife from Kiev to Toronto through this company. BIG MISTAKE. As soon as there are problems, your on your own and they will NOT take care of you.
Due to snow storm, the airport in Kiev was shut down. Called CeapO well ahead of time to advise them of situation. They said that they don't have the info of closure and that I should call back in 24h. Call back, they say that they sent request but didn't hear back from airline to call back in 48h. Call back everyone is clueless still no word, tell me to call back in 24h. call back...finally get the manager on the phone, explain him everything, he tell me to call back in 24h lol!!! I tell him NO and few other not so polite words....I tell him I want REFUND and to forget my dealings with them like a nightmare.
He tells me to stay on the line for few mins....25min later, he says that the carrier is refusing to issue refund, but they can reschedule.....I say THANK YOU!! Why couldn't you do that from the start???....Silence.... so long story short he tells me that he will make all final arrangements and will send me an email with confirmation in next 2hours.....
Next day! NO EMAIL Call them, call them, call them.....5 days later still no rebooked flight and no refund.
On average, I spent 3hours each day on the phone with them. Ive been hung up on at least once each day.
Their Indian stuff is so incompetent, its not even funny.....makes you wonder why would any rational company want to save $$$ on the most important aspect of business CUSTOMER SERVICE.
Also, each day of my wife's stay in Kiev is costing me $200.
I also was just on conference call with CeapO rep and Transaero rep sorting out the issue and when transaero rep asked who they were speaking with when they initially contacted transaero for reissue, CeapO rep didn't even have and log notes.
This is the biggest nightmare that I've experienced or heard of.
MY biggest issue is that I dont understand why they couldnt just tell me the first day "sir, go ahead and purchase a new ticket and we will refund the money for this ticket"
If theres a quality control rep for CheapO here are some of the extension #s of employees I've dealt with
81421 - Manager
81456 - supervisor Ricky
87503 - Amy, very rude hung up
81356 - jason
There are more, but I didnt log them.
AVOID DOING BUSINESS WITH THIS COMPANY!!!!