On March 12th SAS sent our checked in (in Birmingham) luggage on the flight after ours from Copenhagen to Oslo-no explanation, no apology, but it did at least eventually arrive.And they knew where it was. As we were staying at an airport hotel it was no big deal and we shrugged it off-we travel a lot and this has never happened to either of us before.
We got back to Birmingham last night-one of our (2) checked- in bags did not. They don't know where it is , which I find slightly worrying,not least because airlines are supposedly so hot on security. I realise it won't be classed as 'lost' until after 21 days . And as we are now home this may seem relatively unimportant and I appreciate it could be worse. But the said bag contains all our thermal underwear, a fleece( all especially purchased for the holiday) and 8 heavy- duty cotton shirts belonging to my husband, as well as thick sweaters, trousers etc . Given the present freezing weather in the UK, we could do with these items . Would I be justified in asking the airline for fairly immediate partial compensation ? Even if it does eventually turn up-and there have been two flights from Copenhagen today so I'm not hopeful- am I entitled to some redress for the delay in such circumstances?
We do have good travel insurance, with only a £35 excess, which would compensate us to the full value (approximately £1500 including the case itself, which is new and expensive). Should I just forget the airline and go straight to them?
Out of curiosity does anyone know what happens if they compensate you and the case turns up? There are a couple of items which have some sentimental, if not monetary, value which I cannot replace and would really like back (a mirrored compact and an engraved hip flask containing whiskey, neither of which I could put in my hand luggage-I'm just glad our walking boots were in there)
I would add that the said case while large and black does have a bright pink strap around it with our name on it, plus address labels inside and out... I did my best to make it identifiableEdited: 8:37 pm, March 21, 2013