I was wondering if any of you travellers have any advice on getting a refund from Thai Smile/Thai Airways.
Thai Smile has a policy that requires travellers to present the credit card they used to make the booking when checking in for the flight. Because my credit card had been cancelled between the time of booking and the actual trip, I was told that I had to re-book the flight and would then get a refund. Even though the clerk at the airport gave me a receipt for the refund (it doesn't state the card no it went to), I never got the money. I emailed them and was promised that the refund had now been processed. Again, nothing happened. I emailed them again, asking whether they had accidentally refunded the money to the old card. I was then told that indeed they had done so because they could only refund the money to the card used to make the payment. Needless to say, this isn't working. It seems they are now also refusing to answer my emails. ... Any experiences/advice would be much appreciated. I just don't feel like gifting an airline money that isn't rightfully theirs.