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Canadian Affair email and cancellation problems

Halifax, United...
posts: 2
Canadian Affair email and cancellation problems

I've recently tried cancelling flights with Canadian Affair to Toronto due to a death in the family.

As they requested I emailed the cancellation request to them, however they subsequently claimed they never received it and by the time I realised I was to late to receive any refund.

I'd normally put this down to a bad experience. However my sister also cancelled her flights by email and they claim not to have recieved her email, sent from a different computer and email account.

Has anybody else had email problems with Canadian Affair?

UK
posts: 39,510
reviews: 81
1. Re: Canadian Affair email and cancellation problems

Yes though not that problem. My commiserations, do they provide refunds in case of death of a close relative then?

Halifax, United...
posts: 2
2. Re: Canadian Affair email and cancellation problems

What email problems did you have?

They don't provide refunds for death of a close relative as far as I know. However I've recently found that Air Canada do - not sure how much but it's worth investigating if you're ever in that position.

3. Re: Canadian Affair email and cancellation problems

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