I was on a Monarch flight due to leave Banjul for Gatwick on Tuesday at 16.45. Due to a technical fault (and ultimately then crew working hours limits), the flight had to be cancelled and was rescheduled for 13.30 yesterday (13/03/13). It left around 14.30 so arrived approximately 22 hours later than scheduled.
Anyway, this meant I missed my connecting flight to Belfast and had to pay rack rate for an airport hotel plus missed a day at work.
Monarch flight crew were lovely but ground staff not very helpful so thought I'd get more useful information on here. Do I claim my hotel and flight rebooking costs through my own travel insurance (no through ticket available to the Gambia from Ireland, north or south unfortunately so had to book separately) and then try to claim flight delay compensation from Monarch? If so, are there any draft letters anywhere with appropriate wording or is there a standard claim form you complete or do you go directly to the CAA? Monarch website didn't seem very helpful with this!
Any advice appreciated.